Frequently Asked Questions
I have entered the wrong address, can this be changed?
RainStar Liverpool are unable to make any amendments to your address after your order has been made. Please ensure your provide the correct address when completing your order.
Your order will be delivered to the address you provide and you will be responsible for retrieving the order.
If your order is returned to us due to the address being incorrect, it will be automatically cancelled will generate a refund.
A new order will then have to be generated at this point if you still wish to purchase the product, subject to stock availability.
Can I have my order redirected to a different address?
For your security RainStar Liverpool are unable to change the address your order is being sent to.
In an event that nobody is available at your designated address when the delivery is attempted, RainStar Liverpool designated courier will leave a card and advise how to arrange a redelivery or where you can safely receive your order.
Can I change my delivery address?
RainStar Liverpool are unable to make any amendments to your address after your order has been made.
Please ensure you provide the correct address when completing your order. Your order will be delivered to the address you provide and you will be responsible for retrieving the order.
Can I change my order?
RainStar Liverpool are unable to make any amendments to orders after they have been submitted to us for processing.
Please ensure you have all the correct items in your basket and that you have entered all your information correctly before completing your order on Rain and Star Liverpool website.
My card has been declined?
In majority of cases, the reason for card transaction getting declined is due to your bank rejecting the payment.
RainStar Liverpool suggest using a different card or contacting your bank to tell inform them that you are making the transaction and make another attempt after you have made your bank aware that you are making a genuine transaction online.
My product is faulty?
RainStar Liverpool make every effort to endeavour to manufacture all products to the highest of standards. Your items may have minimal natural wear and tear during the manufacturing process.
All RainStar Liverpool products are quality checked prior to shipping and handled with highest logistical standards all the way to your doorstep. In an unlikely event that your product is faulty please visit the Contact Us page of this website and a friendly member of our customer services team will be happy to assist you as soon as possible.
Shipping
Please ensure you check Junk Mail and Spam Folder to make sure our emails have not been accidentally misplaced.
All RainStar Liverpool deliveries are handled by third party couriers. It is therefore, possible that delivery slots are estimated. It is possible from time to time that your delivery may arrive earlier or later than anticipated.
RainStar Liverpool team endeavour to process all orders within 24 hours of orders being submitted between Mondays and Fridays.
RainStar Liverpool will send email notifications to confirm when your order is dispatched. Please check your contact details including your address and contact telephone number at checkout.
UK
Free shipping - 1 to 3 business days - Over £100.00
Standard Shipping - £4.99 - 2 to 4 business days - Under £100.00
Express Shipping - £8.00 - 1 to 3 business days
EU
Free Shipping - 3 to 17 business days - Over £250.00
Standard International - £20.00 - 3 to 17 business days – Under £150.00
Standard International - £15.00 - 3 to 17 business days – Over £150.00
Rest of The World
Free Shipping - 3 to 17 business days - Over £250.00
Standard International - £40.00 - 3 to 17 business days – Under £150.00
Standard International - £20.00 - 3 to 17 business days – Over £150.00